Community Health Outreach Specialist- Hamburg, PA New

Position:  Community Health Outreach Specialist - Hamburg, PA

At Monogram Health, we are transforming care for high-risk patients with kidney disease and other polychronic conditions, and as a Community Health Outreach Specialist, you are at the heart of that mission. In this role, you will engage face-to-face with Monogram-eligible patients who could benefit from our services but are not currently enrolled in our program. By educating patients on Monogram, answering their questions, and building their trust, you’ll help connect them to life-changing care. Your outreach has the power to dramatically improve someone’s health, well-being, and quality of life, making every visit an opportunity to make a meaningful difference.

The Community Health Outreach Specialist reports directly to a Regional Engagement Manager and is responsible for engaging with Monogram’s attributed patients and their families in their homes. To do so, the Community Health Outreach Specialist will be required to routinely visit patient homes and introduce them to Monogram Health. In all these situations, the Community Health Outreach Specialist will need to be empathetic, inquisitive, and resourceful to identify and solve the patient’s unique needs. This person will spend the vast majority of their time on the road meeting with patients in and around their community. The Community Health Outreach Specialist will need to maintain a close working relationship with their local Monogram Pod, in order to coordinate patient care in real-time.  

Roles and Responsibilities

• Conduct daily in-person outreach to high-risk, often hard-to-reach patients by visiting their homes to educate them in person about the Monogram Health program.
• Conducts pre-visit research to better understand each patient’s background and potential needs
• Leverages internal route-finding tool to optimize daily member outreach plan.  
• Proactively schedules and completes at least 10 home visits daily
• Clearly and compassionately communicate the benefits of Monogram’s care model, answer questions, handle objections, and encourage patient enrollment
• Ability to engage and build rapport with patients, family and caregivers of diverse socio-economic and cultural backgrounds with multiple chronic conditions and vulnerabilities
• Maintain a close working relationship with the local Pod to facility warm handoffs to Monogram clinicians, and otherwise meet Monogram’s needs in the community 
• Ability to collaborate effectively with Monogram colleagues and make intelligent real-time decisions to improve patient care and outcomes 
• Facilitate a high completion rate of scheduled visits 
• Maintain accurate records of outreach activity in Salesforce and collaborate closely with clinical and operational teams 
• Evaluates patient’s progress and effectiveness of resources or services, making necessary and appropriate changes based upon patient’s status 

Position Requirements 

• Based in or near Hamburg, PA with daily travel to patients’ homes across the city and surrounding areas. 
• Heavy Travel – requires daily driving to patient homes
• Valid driver’s license, reliable transportation and auto insurance required.  
• 2+ years’ experience working in healthcare, sales, outreach, engagement, and/or enrollment campaigns
• Strong communication skills with the ability to explain complex programs in simple, compassionate terms.
• Exceptional soft skills including empathy, adaptability, resilience, cultural sensitivity, and comfort handling rejection.
• Demonstrated initiative and self-starter, ability to work independently with minimal supervision as well as part of a team
• Bachelor's Degree preferred but not required

Benefits

• Opportunity to work in a dynamic, fast-paced, and innovative care management company that is transforming the delivery of kidney care.
• Competitive salary and opportunity to participate in company’s bonus program.
• Comprehensive medical, dental, vision and life insurance
• Flexible paid leave & vacation policy
• 401(k) plan with matching contributions

About Monogram Health

We are dedicated to improving the well-being, quality of life and health outcomes for our patients by partnering with the nation's leading kidney specialists to provide transformative kidney care. Monogram Health supports patients suffering from chronic kidney disease and End Stage Renal Disease by forming deep rooted relationships and preparing them both emotionally and physically for the challenges of managing kidney disease. Monogram Health uses next generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression, seamless transitions to dialysis and/or pre-emptive kidney transplant. We then utilize in-home visits to build meaningful relationships between patients and their care team that drive positive behavior change and optimize our patients’ health outcomes.

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.